Tag Archives: Review Sites

Turning Passion and Vision into Reality

During the last few years of my life, I have had one question asked of me more than any other: “What is Wyngspan?” In the early stages of becoming a co-founder, I answered this question very specifically by saying, “Wyngspan is an alternative to review sites. It’s a place consumers can find and share trustworthy recommendations for professional resources with friends and family.” More often than not, I would see the “Ah-ha” look. “Oh, I get it now,” most would reply. Each time I would feel victorious, thinking I taught one new person about our great company, which is something I set out to do each and every day. I always felt like we were getting one step closer to Wyngspan becoming a household name and changing the way the world conducts business. Little by little, marketing my company seemed to be working and I was extremely excited. It seemed as if everyone I spoke with would just run home and join our online community. Little did I realize, I was doing it all wrong.

Looking back, I can think of numerous instances where I answered that same question. I think back to how I felt when I answered. The reality is, I wasn’t “feeling” at all. I was thinking, but not quite able to convey who we really are and what we’re trying to do. Wyngspan wasn’t launched because a couple of old college buddies thought it might be a good idea. It was launched because we BELIEVED it should exist. I was seeing firsthand how inaccurate and biased online review sites were becoming. I worked at an establishment run by a co-owner that wanted his staff to write fake positive reviews. I met a woman who had spent $5,000 just to have two negative reviews written about her small business removed. I watched countless video testimonials of small business owners whose online reputations were destroyed simply because they didn’t advertise with the big review site players. Back then; I FELT like enough was enough. I realized the world was facing a major problem and business owners were taking the brunt of it all. I knew the world of online reputations was taking focus away from business being 100% about the customer. It was time for a change and we set out to make it happen.

Recently, I’ve turned our team’s passion and vision into reality. Before, I was monotonously answering questions like an emotionless robot). I was telling people what they wanted to hear, rather than presenting what they needed to hear. Now I’m sharing our passion, rather than simply giving an elevator pitch. I start each day thinking about the small business owner fighting for survival. I think about the person who hides behind the computer screen writing 11 paragraph rants about a poorly cooked hamburger served by a rude 18 year old simply trying to make it through college. I think about the stay at home mom who needs a trustworthy pediatrician to take care of her children or a trustworthy plumber to come into her house to fix a major issue. I think about these people and continue to fuel my passion for the change I believe in.

What started happening next was miraculous. When people asked the same question that had been presented to me time and time again, I stopped thinking. I started feeling. My feelings led to sharing and sharing led to connecting. I wasn’t making mental connections anymore—I was making emotional connections. I was getting out of heads and into hearts. People traded in “Ah-ha’s” for “Wows.” Not only was the reality of my passion and vision becoming more understandable, but people were starting to see what we believe so strongly in, and more importantly, why we believe it. It has opened doors I never even realized were closed. It has created opportunity that I otherwise would not have realized existed. Most importantly, I have started helping people believe that change is on the way, because they can feel my passion.

This was a dramatic change for me. In time, I know that what we are doing will make a drastic difference in the lives of consumers. We will make the process of purchasing products and selecting services better than ever. Our focus will continue to be on the power of trust. Trust in friends. Trust in family. Trust in business. Our focus is, and always will be powered by passion and vision. Without those things, why bother?

Andrew Markey
Co-Founder
Andrew.markey@wyngspan.com

Now More Than Ever, Web Credibility Has a Greater Impact on Consumers

You may remember our post a while back outlining the biggest problems with online reviews. It describes how the online review industry has exploded to the point where consumers face a muddled landscape when trying to use these reviews to make purchasing decisions. It’s also no secret that there is an increasing amount of companies looking to game the system by manipulating organic search results. But a simple endorsement still holds a high level of value, especially when submitted through a trusted platform.

The first thing many potential customers will look for is some kind of social proof of your product or service. Aside from word-of-mouth recommendations from a friend or relative, online testimonials provide the best insights into exactly what a customer can expect. At Wyngspan, we like to call these endorsements “Trusts,” and for good reason. Businesses need to build a strong reputation and trust to be successful and increase the bottom line. In the business world this is referred to as “web credibility.”

Credibility is the foundation of a good business. Endorsements are the best conversion tool for businesses, of any size and industry. A product or service can typically be evaluated based on three categories: time, quality, and price. Imagine a triangle, with each point representing one of these categories. Ideally a service will be of the highest quality for the lowest price and delivered in the shortest amount of time. In the competitive landscape, accomplishing all three would be near impossible. Reviews tell a potential customer what can be expected. Without trustworthy endorsements, how can someone with no experience with your product know which factors you are satisfying? Most likely you will lose the sale to a competitor with a high number of quality trusts because this information carries more weight than brand messaging.

Review sites show no signs of slowing down. The percentage of people checking reviews before making a purchasing decision continues to grow each year. According to a survey conducted by dispute resolution firm PeopleClaim, seventy percent of respondents check online reviews before making purchasing decisions and sixty-three percent are more likely to buy from a site if it has reviews. Being able to showcase reviews has transformed from a best practice to a necessity.

Traditionally the filtration process of evaluating reviews has been left to the consumer. Because individuals hold and realize different biases, people’s decision-making processes will vary from one to the next. Due to this unavoidable reality, sophisticated algorithms are needed to mitigate the amount of misinformation. Wyngspan’s algorithm considers many influential variables in order to deliver the most trustworthy information and provides an intuitive platform for businesses to showcase their Trust Factor. Users are also able to connect with friends and family to see which services they recommend. No anonymity. No false reviews.

For more insights on the review industry and trust, Follow us on Twitter and Like us on Facebook.